We always do it like that...

A consultant was asked into a manufacturing company to help and advise them on the efficiency of their procedures and to look at ways of improving them.  As he was reviewing all the paperwork he came across a daily report which was used as a record of absentee rates, machine failure, down time, etc.  The form that was used was manually filled iin on a copy of a copy of a copy which was a long way from the original!

The photocopied forms were particularly fuzzy at the top right corner, where a small box had a heading that was not clear at all.  The consultant was interested to note that the figure '0' had been written in every daily report for the past year.  On questioning the members of staff who completed the report they told him that they always put a zero in that box, and when he asked them why they looked at each other blankly.  "Hmm.., not sure really." they said "We always do it like that."

Intrigued, the consultant visited the archives to see if he could find a clearer version of the form, to be able to see what was originally being reported on and whether it actually held any significance now!  He went back through the decades of records and found that the zero return had continued uninterrupted for as far back as the records extended - at least thirty years!  None of the forms were any clearer than those currently being used.

A little frustrated, he packed the boxes back up and turned to leave when another folder caught his eye.  It was titled 'master forms'.  Sure enough inside it he found the original daily report master copy in pristine condition.  In the top right corner was the mysterious box, with the heading clearly shown... 'Number of Air Raids today'

If you are finding yourself saying 'we always do it like that' more often than not then it is time to step back and look at what you are doing and to see if it is still what is needed.  If not then you need to take ACTION to change old processes! 

You will need to change your 'thinking' processes as well as the 'practical' processes.  If you are looking to grow and evolve your business make sure you look at the whole and that includes you.  If you want understand how this will work for you then get in touch.

The Gardener's Badge...

I was reminded today of a story that I hadn't thought about for a long time.  It's short and sweet  (although I don't know the original author)

The Gardener's Badge

A landscape gardener ran a business that had been in the family for two or three generations.  The staff were happy and customers loved to visit the store, or to have the staff work on their gardens or make deliveries - anything from bedding plants to ride-on mowers.

For as long as anyone could remember, the current owner and previous generations of owners were extremely positive happy people.

Most folk assumed it was because they ran a successful business.

In fact it was the other way around...

A tradition in the business was that the owner always wore a big lapel badge saying 'Business is Great!'

The business was indeed generally great, although it went through tough times like any other.  What never changed however was the owners attitude and the badge saying 'Business is Great!'.

Everyone who saw the badge for the first time invariably asked "What's so great about business?"  Sometimes people would also comment that their own business was miserable or even that they personally were miserable or stressed.

Anyhow, the 'Business is Great!' badge always tended to start a conversation, which typically involved the owner talking about lots of positive aspects of business and work, for example

• the pleasure of meeting and talking with different people every day

• the reward that comes from helping staff take on new challenges and experiences

• the fun and laughter in a relaxed and healthy work environment

• the fascination in the work itself, and in the other people's work and business

• the great feeling when you finish a job and o it to the best of your capabilities

• the new things you learn every day - even without looking to do so

• and the thought that everyone in business is blessed - because there are many millions of people who would swap their own situation to have the same opportunities of doing a productive meaningful job, in a civilized well-fed country, where we have no real worries.

And so the list went on.  And no matter how miserable a person was, they'd usually end up feeling a lot happier after just a couple of minutes listening to all this infectious enthusiasm and positivity.

It is impossible to quantify or measure attitude like this, but to one extent or another it's probably a self-fulfilling prophecy, on which point, if asked about the badge in a quiet moment the business owner would confide.

"The badge came first.  The great business followed."

So my question to you is... If you had a badge what would it say right now?  Is this what you want it to say?  If not, change it - it's your badge and you decide what you want on it.

Some of you will be looking at your business and thinking about how you can expand it in the future, take on more people, perhaps even think about how you can franchise it.  Others will be looking to keep their niche, staying small and successful - whichever one is right for you it will need planning, creative thinking and energy.

Focus your business on what you do best, let the others worry about the rest!

Just like the Gardener - what you think will drive how you do things and sometimes we need help with that.  Even when things are not looking so good and, let's be honest, in those moments it can be tough to stay flexible and creative.

Be your badge!

"Success is not the key to happiness, happiness is the key to success.  If you love what you are doing you will be successful" Albert Schweitzer

If you want to know more about understanding what your badge is currently saying and what you want it to say then contact me.

Annie Page - annie@essentii.co.uk, 01525 633874

The world of work is changing...

The world of work is changing rapidly and how we adapt to that as employers and employees will be the difference between a successful business and one that sinks. I think this is a great graphic from Jacob Morgan, taken from his new book and article on Forbes ( Jacob Morgan Forbes article) If you want your business to build sustainable success and growth then Thrive through Transition is for you - Annie Page - Enjoy the Impossible

Change Orientated Leadership for today and tomorrow

"... outdated are the leadership development programmes which are based on success models for a world that was, not a world that is or is coming"   Roselinde Torres

If you want Coaching and Training for the world of tomorrow then you need  Thrive through Transition

Decisions to Actions

Q. Five frogs sat on a lily pad. One decided to jump off. How many were left?

A. Five - all of them are still sitting there.  The one frog only decided to jump.

Make a decision then ACT on it!!

If you want to know more about how you can turn your Decisions into Actions for you and your business then this coaching offer is for you!  3 sessions - 1 face to face session with 2 on line follow up's to keep you on track.  Only £400 + VAT

Understanding Change - the pdf!

The overall findings of my winter research 'Understanding Change' is now available as a pdf - if you would like a copy of this please email me on annie@anniepage.co.uk.  The full findings became the unique change model 'Thrive through Transition' more details can be found at Enjoy the Impossible

Life Lessons I have learnt from Ultra Running

1. Deal with the small stuff!

That voice niggling away in your ear - stop and listen to it - what might seem small and inconsequential now could end up driving you to distraction and using up valuable mental energy.

2. Know where you are

Navigating to where you want to be means understanding and knowing where you currently are.  Write out your plan and mentally bookmark where you are on it continuously.  If you lose your place you can go back to the last place you knew for definite and then go from there.

3. Enjoy the dark

Get comfortable with not having all the answers.  Things do not always go our way.  The ways you have of navigating where you are may not work so well in the dark.  Relax, let your senses guide you, know that it is always darkest before the dawn.  Enjoy the knowledge and different view of the world you get in the dark.

4. Know You

You are the only person with you every second of every day - get happy with that.  Greater self awareness and self management means greater flexibility in our thinking, feeling and actions in a constantly changing environment.  Make decisions that work towards your goal.

5. Its ok to slow down

Slowing down can make a big difference.  You can see clearly what is happening around you and gives you some time to recover your energy.  This isn't about ambling - stay purposeful and meaningful in your actions.  You are in charge of how you are in the world.

6. Its ok to stop!

Relentless pursuit of your goal can be draining emotionally, mentally and physically on you and others around you.  You will recover if you give yourself the chance.  Acknowledge the signs that you need to stop, eat, sleep... stop chasing others - you'll catch them up.  Tell yourself the positives of what you have done so far - ask for help from others if you need it.  Have patience and be gentle on yourself.  Start up slowly as you feel ready to move on.

7. Be in the moment

Rather than focusing on the end goal - break it down into chunks.  Focus on what's in your immediate control, enjoy the moment you are in knowing it is unique and taking you where you want to go.

8. Either / Or, or somewhere in between

It's easy to get caught up with the end goal and see it as either we are on our way to achieving it or not.  Take a step back - you're in this for the long journey.  Targets set at the beginning need to be reviewed as we go - be flexible about changes as they happen - give yourself the space to make changes and not letting yourself stress when the targets move - move with them, let them go, create new ones with the knowledge you have gained so far.

9. Be a part of where you are

Take stock and fully immerse yourself in the landscape around you.  Experience it fully through all your senses.  This is not about looking at it from afar but being part of it.

10. Be organised

Thinking back to 'Know You' - you know what might stop you so do something about it at the beginning - have a plan B, C, D... keep to hand the strategies that work for you .  If you've already thought about what might a problem further down the line then you can come up with ways round it - if it happens then you're ready to deal with it.  This is your life and it's going to be a long one - which means more moments to deal with, more choices to make.

11. What goes up must come down

Prepare for the hard work of going uphill and remember to enjoy the downhills.  Be mindful of the fact you can get a little out of control the faster you go downhill and are more likely to trip and fall here than on the up!  Be purposeful!

12. Whose rules?

This is your journey, your strategy, your goal.  You set the rules for you.  If it works for you it's right for you.  What works for others is right for them.  Experiment and learn from each thing you do and develop your strategy from there.  Be curious.

13. Just one of you

You are the only you that's in this world - your journey is unique to you - remember that.

14. Finish first

This means you have to get to the finish line - not that you have to be the first to the finish line!  Achieve your goal; get to the end of this particular journey.  When you've done that then you can look back at how you achieved it and take new knowledge forward into the next one!